Refund and Returns Policy

Overview

This Refund and Returns Policy applies to wholesale, OEM/ODM, and export orders placed with Jiangsu Anrui Protective Products Co.Ltd (“ANRUI”, “we”, “us”). Because our products are industrial safety work gloves manufactured or packed to buyer specifications, returns are handled on a claims basis rather than an open retail return window.

Nothing in this policy limits mandatory rights that may apply under the governing law of a written purchase contract.

Order confirmation

Quotes, proformas, and purchase orders define product specifications, quantities, packaging, branding, Incoterms, and delivery windows. Once production or private-label processing has started for approved specs, cancelled orders may be subject to material, tooling, and work-in-progress charges.

Inspection window

Buyers should inspect goods promptly after arrival. Visible shortage, packaging damage, or shipping issues must be reported within 7 calendar days of receipt, with photos and packing-list references.

Quality or specification claims (coating, size mix, labeling, cut-level marking, or workmanship) should be submitted within 30 calendar days of delivery, unless a signed contract states otherwise.

Eligible claims

We may approve a replacement, credit, or partial refund when goods:

• Do not materially match the confirmed purchase-order specification
• Arrive with manufacturing defects or packing errors attributable to ANRUI
• Show quantity shortfalls versus the commercial invoice / packing list (verified against shipping records)

Non-returnable / non-refundable items

• Custom OEM/ODM gloves with buyer logos, private packaging, or special dip formulas once production is complete
• Opened bulk cartons that have been used, reworked, or re-labeled by the buyer
• Orders delayed by freight, customs, or force majeure after goods left our factory under agreed Incoterms
• Buyer ordering mistakes (size mix, coating, gauge) after written confirmation
• Sample lots provided free of charge or at discounted sample pricing, unless otherwise agreed

How to request a return or claim

Email sales@anruisafety.com with:

• Purchase order / commercial invoice number
• SKU or style, quantity affected, and batch/carton marks
• Photos or video of the issue and packaging
• Requested remedy (replacement, credit note, or refund)

Do not ship goods back without written authorization. Unauthorized returns may be refused.

Approved remedies

After review, ANRUI may offer replacement goods, a credit against a future order, or a refund for the affected portion. Freight responsibility for authorized returns follows the written claim decision and the original Incoterms.

Approved refunds are issued to the original payment method or via bank transfer within a commercially reasonable period after claim approval.